Frequently Asked Questions
Everything you need to know before ordering
FAQs
1 What type of fabric do you use? ▾
We use premium cotton stretchable fabric: 95% cotton / 5% spandex, 200–210gsm. The material is breathable and comfortable for everyday wear.
2 What colors are available? ▾
We have 12 colors available including White, Black, Red, Brick Red, Yellow, Purple, Pink, Sport Grey, Orange, Deep Navy, Forest Green, and Light Blue.
→ See T-shirt Colors page3 What sizes are available? ▾
We have sizes for children (age 2–10) and adults from XS to XXXXXL (unisex and women). Custom sizes are also available for orders over 10 shirts.
→ See Sizing Chart page4 What shapes can I order? ▾
We have many ready-made shapes available. Custom shapes (different neckline, sleeve band, v-neck, raglan, custom size, etc.) are available for orders of 10 shirts or more. We can also print on your own shirts.
5 How long does it take? ▾
Typical turnaround is 4–7 business days. Need it faster? Just tell us your deadline when ordering and we will do our best to accommodate.
6 What printing techniques do you use? ▾
We use two techniques: Multi-color Vinyl/DTF (for full-color designs, available from 1 shirt) and Screen Printing (for solid-color designs, minimum 10 shirts). Gecko will recommend the best option based on your design and quantity.
→ See Gecko Shirt Printing Techniques page7 How much does it cost? ▾
Price depends on the design complexity and quantity. Total price = Blank apparel + Printing price. Quantity discounts apply from 3 shirts.
→ See Pricing Table page8 What file format should I send for my design? ▾
We accept PNG, JPG, AI, CorelDRAW, PDF, and PSD files. No design? No problem — just share your idea or reference images and we'll help design it for you (design fee: 200,000 VND, includes 3 revisions).
If you have any other questions, please feel free to let us know. We really appreciate your trust. Thank you and hope to hear from you soon!